When I was admitted to the home, it was recommended that I get a wheelchair. Of course I refused to pay for a contraption that only “sick” people needed. So my daughter searched online and found a used wheelchair that seemed to fit the bill. However, from the moment I sat in it, I became so irritable because of the pain it caused, I refused to get back in the wheelchair for another two weeks. When I eventually did, the discomfort was unbearable again. It was suggested that I have a proper assessment performed by an Occupational Therapist. She told me that a poorly fitted wheelchair was the source of my agony and I would see so much improvement when I ordered a new wheelchair customized to my body. It was at this time that I was introduced to Able Home Health Care. The service consultant was so professional, so warm, I immediately knew I was making the right decision.
When I received my wheelchair and sat in it for the first time, I thought I was lounging in my favorite comfortable chair. From that moment, my entire outlook on life changed. I became aware of the many benefits of my nursing home by getting involved in more programs. I was able to go outside with my daughter and in fact, started gardening again (with help of course). I cannot thank Able enough for everything they did. They felt like my partners in care and I know they will always be there when I need help to repair my wheelchair or make any changes if my health declines.
Meet Bill, a home health care client
Able Home Health Care leads the way in customer satisfaction and after sales service
We visited several home health stores in search of answers and really felt dismayed with the poor level of customer service. My wife and I felt like we were running out of options since no one seemed capable of answering simple questions and directing us to resources and more important, suggesting solutions that would help me stay in my home.
A friend suggested I don’t give up and told me about Able Home Health Care. Reluctant at first, we eventually paid the store a visit expecting the same kind of pushy staff. Well to our surprise, it was like an entirely different experience. We were greeted in such a friendly manner and they actually listened to our concerns and made suggestions about what I needed to help me be more mobile and how to live in our home safely. What was even more impressive was the after sales service – repairs made easily and no issues with returns.
Thank you Able for making our lives easier and helping me out at a tough time. I feel like life is worth living again.
Meet Kate, an occupational therapist
Able Home Health Care leads the way in supporting health care professionals through innovation, efficiency and responsiveness to client needs
My initial opportunity to meet with the client is a special one for me. I always attempt to reassure them that this is not the end of their life, but the beginning of a new chapter. I explain very clearly the process of assessment, government funding and the careful selection of a mobility vendor, which is the choice of the client. In my 10 years of working in long term care homes, perhaps the most visible and dependable mobility vendor I have ever worked with is Able home Health Care. Time and time again, I have observed this company go above and beyond for the client and in many cases, delivering a service at no charge. An OT’s role is to help the client live life to its fullest, regardless of their capacity. Able truly understands this and brings joy to people at a time when a little lift goes a long way. If it was solely up to me, I would ONLY recommend Able to my clients.